Image Content Technology LLC (ICT)
LucisArt 3 Product Return and Refund Policy
Please read this document carefully before downloading or installing the LucisArt 3 Software. The Product Return and Refund Policy that is set forth below (this "Policy") describes the conditions under which Image Content Technology LLC ("ICT", "we" and "us") will accept LucisArt 3 ED or LucisArt 3 ED/SE software ("LucisArt") returns and/or refund your money. As used in this Policy, "you" are an individual acting on your own behalf, or "you" are an agent of a person or entity that has authorized you to act on that person’s or entity’s behalf. We reserve the right to change this Policy without notifying you in advance.
1. LucisArt returns are allowed for a period of 2 weeks after purchase.
Customers wishing to return their copy of LucisArt must inform ICT no later than 14 days after their purchase and request a letter of Software Destruction. This letter of Software Destruction must be completed and faxed to ICT (fax: 508-346-3492) within 14 days of the request. Refunds will be provided by applying the appropriate credit to the credit card used for purchasing LucisArt within 7 business days of receiving the Letter of Software destruction. Then please allow up to 7 business days for the banks to process the credit.
If you were unable to successfully download and install the demo Windows LucisArt software, do not buy LucisArt and please contact ICT using the e-mail address on the "Contact Us" web page.
2. Conditions for fixing mistaken orders.
The minimum order for LucisArt is one (1) copy of the LucisArt software. If you inadvertently order more copies of LucisArt then you intended your order will be refunded the cost of the extra copies of LucisArt with the condition that 1) the error is brought to ICT's attention within 7 days of purchasing LucisArt, 2) the order minimum of one (1) copy of LucisArt is met, and 3) the customer fills out and returns a Letter of Software Destruction within fourteen (14) days of notifying ICT of the order error. The Letter of Software Destruction will be sent via e-mail to the customer within five (5) days of being notified of the order error. Full refunds will not be given.
3. Free Technical Support Period. Each copy of the Windows LucisArt comes with 6 months of e-mail technical support. Each copy of the Macintosh LucisArt 3 comes with 2 weeks of e-mail support.
Assistance with serial numbers and LucisArt software downloads will be provided during the product support period. if a Macintosh customer loses the software or serial number after the free technical support period has expired the cheapest way to fix this is to purchase the software again.
LucisArt 3 is easy to use. Please review the Usage Tips page.
Installing LucisArt requires some basic knowledge of computers. Customers without sufficient computer knowledge to install LucisArt must secure their own installation technical assistance. Assistance with respect to installing LucisArt or creating a backup copy of LucisArt will not be provided except for the instructions posted on the web site and e-mailed to customers.
4. Purchased technical support is available for $45 US.
Each purchase of technical support will provide the customer with one technical support incident and is valid for seven (7) days from the time of purchase. Technical support includes 1) providing serial numbers and 2) providing LucisArt downloadable software for sales not currently under the free technical support period.
Purchased technical support will be available for as long as LucisArt is being sold.