LucisArt 2 Technical Support - Image Enhancement Software for Artists - Plug-in for Adobe Photoshop and Adobe Photoshop Elements

Tech Support and FAQs

Windows Photoshop CS5: The Windows LucisArt 3 works in both the 32-bit version and the 64-bit version of CS5.

Macintosh Photoshop CS5: The Macintosh LucisArt 3 works in CS5 running in 32-bit mode. The Macintosh LucisArt 3 is 32-bit software. It will not work in the 64-bit version of CS5. There are no plans to develop a Macintosh 64-bit version of LucisArt 3 because LucisArt 3 customers can upgrade to Lucis Pro 6.

Developing a Macintosh 64-bit version of Lucis Pro 6 is a difficult and very expensive project. There is no easy upgrade. On top of this, the vast majority of users will see virtually no benefit from running Lucis Pro 6 in 64-bit mode. At this point using the Macintosh Lucis Pro 6 in CS5 is just a little inconvenient because you have to switch to 32-bit mode.

So I am faced with the unusual combination of my Macintosh customers wanting 64-bit software that is very expensive to develop yet would be just a convenience, therefore not worth much in terms of an upgrade fee. Therefore I would not recoup my software development costs from upgrade fees. I would not even come close.

When Lucis Pro 6 software sales grow to the point where I can simply pay for the development of the Macintosh 64-bit version and not need to recoup the software development money from upgrade fees I will develop it. I care deeply about my customers, so I would love to be able to provide the Macintosh Lucis Pro 6 64-bit software very soon.

In the unlikely event that I determine that I cannot develop the Macintosh 64-bit version of Lucis Pro 6 before July 2011 I will give my Macintosh customers 2-years notice that I will be stopping Macintosh software sales and I will eventually become a Windows only software company.

If you have any questions please e-mail me at bwilliams@imagecontent.com.

Switching from the Macintosh Photoshop CS5 64-bit mode to 32-bit mode: To switch between the 32-bit and 64-bit versions of the program just select the application icon, choose File->Get Info, turn on the 32-bit option, and restart Photoshop.

Software patch for software purchased before software March 4, 2009 only (Click here). Anyone who bought LucisArt 3 on or before March 4, 2009, needs this patch. This software patch will upgrade your 32-bit Windows and Macintosh LucisArt 3 to version 3.0.1, which adds memory tiling. If you are a Windows customer and need the 64-bit Windows version of LucisArt 3 please send an e-mail to bwilliams@imagecontent.com.

Click here to visit a web page that describes the key differences between LucisArt 2, LucisArt 3 ED, LucisArt 3 ED/SE and Lucis Pro 6.0. LucisArt 3 processes 8-bit images. Lucis Pro 6.0 processes 8-16 bit images.

Click here to view the LucisArt 3 ED and LucisArt 3 SE user Interface and an explanation of the controls. LucisArt 3 is incredibly easy to use. There is no manual. LucisArt 3 ED accurately enhances image detail - from subtle enhancements to DHR effects to revealing extreme levels of detail. Contrast variations as small as 2 intensity levels can be enhanced. LucisArt 3 SE has incredible flexibility with respect to how it can artistically transform your image with the Winslow watercolor effect, the Sculpture contrast-pattern effect and the Plaid 1-3 textured effects. The bundled LucisArt 3 ED/SE is a powerful combination and the best replacement for LucisArt 2. LucisArt 3 SE is only sold bundled with LucisArt 3 ED. It is not sold separately.

There are no teacher or student discounts available. LucisArt software is primarily sold to professional photographers.

Visit the Usage Tips page to see how to create LucisArt 2 effects with LucisArt 3 ED/SE.

Click here to view system requirements.

Memory Management. LucisArt 3 image processing is an extremely memory-intensive process. If you have 4 GB of RAM or more you should be able to process 250 MB images (CS3) to 350 MB images (CS4x64) without using memory tiling. With memory tiling images up to 4 GB can be processed by dividing the image into sections or tiles, processing each tile separately, and then reassembling the tiles into the final image. Please click here to learn more about LucisArt memory management and how to troubleshoot "Not enough RAM" errors.

IMPORTANT: As you use Photoshop the RAM Photoshop accesses becomes fragmented. So if you have been using LucisArt 3 with no problem and then at some point get a “need to tile message” it means the RAM is fragmented. To defrag the RAM select Edit | Purge | All. Or you can restart Photoshop.

Please visit the Usage Tips page to see how to replicate LucisArt 2 effects using LucisArt 3. LucisArt 2 effects may also be replicated using Lucis Pro 6.0 (click here for more information).

FAQs

How do I install LucisArt 3?

What technical support comes with my LucisArt 3 purchase?

How do I back up my purchase of the downloadable LucisArt 3?

On how many computers may I install LucisArt 3?

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

Will the Macintosh LucisArt 3 work on a non Intel Macintosh computer?

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

How do I upgrade from LucisArt 2 to LucisArt 3?

How do I upgrade from LucisArt3 to Lucis Pro 6.0?

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

How do I install LucisArt 3?

LucisArt 3 is sold as downloadable zip software that must be unzipped and then installed. Click here for detailed instructions.

What technical support comes with my LucisArt 3 purchase?

Six months of phone and e-mail support are included with your purchase of LucisArt 3. Please see the Product Return and Refund policy for more information. Beta software purchases will be supported for 6 months after the software is finalized and the beta version is no longer being sold.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0 (upgrade available until 11/01/09).

How do I back up my purchase of the downloadable LucisArt 3?

To back up your LucisArt 3 software copy the LucisArt setup.exe file to a CD or DVD and put with it a printed copy of the e-mail with the serial number and installation instructions. Then you will have the installation instructions, the software, and LucisArt serial number so you will be able to reinstall LucisArt should you need to, even in the event of a computer crash. For more detailed instructions please click here.

On how many computers may I legally install LucisArt 3?

You may install LucisArt 3 on one desktop and one laptop computer for your use only. Only one copy of LucisArt 3 may be used at one time. Please read the End User License Agreement for more information.

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

If you buy the LucisArt 3 downloadable software you must back it up so you can reinstall the software without assistance from ICT. Technical support will be available for purchase should you lose your backup copy of LucisArt 3 after your free technical support period has expired. Purchased technical support will be available for as long as LucisArt 3 is being sold, however this policy is subject to change. If the availability of technical support is to be canceled a notice will be posted on this web site at least 6 months in advance.

ICT is not responsible for providing technical support for LucisArt 3 software purchased from another vendor. Please contact that vendor for technical support.

Will the Macintosh LucisArt 3 work on a non Intel Macintosh computer?

The Macintosh LucisArt 3 will only operate on an Intel Macintosh computer in Adobe Photoshop CS3 or Adobe Photoshop Elements 6 or higher. Please see System Requirements for more information.

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

LucisArt 3 and Lucis Pro 6 do not overwrite Lucis Art 2. So in the pull down menu under “filter” you will see the word Lucis. Select that and then you will be able to choose whichever version of the LucisArt and Lucis Pro 6.0 software you have installed.

How do I upgrade from LucisArt 2 to LucisArt 3?

There is no upgrade. You have to buy the LucisArt 3 software.

How do I upgrade from LucisArt 3 to Lucis Pro 6.0?

You will be able to upgrade from LucisArt 3 ED and LucisArt 3 ED/SE to Lucis Pro 6 at least until 11/01/09. Details are posted on the Lucis Pro online store. These prices are subject to change without notice.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0 (upgrade available until 11/01/09).