LucisArt 2 Technical Support - Image Enhancement Software for Artists - Plug-in for Adobe Photoshop and Adobe Photoshop Elements

Windows Tech Support and FAQs

LucisArt 2 FAQs. System Requirements. Macintosh Technical Support.

Key differences between LucisArt 3 ED, LucisArt 3 ED/SE and Lucis Pro 6.0.

LucisArt 3 ED and LucisArt 3 SE user Interface and an explanation of the controls. LucisArt 3 is incredibly easy to use. There is no manual. LucisArt 3 ED accurately enhances image detail - from subtle enhancements to DHR effects to revealing extreme levels of detail. Contrast variations as small as 2 intensity levels can be enhanced. LucisArt 3 SE has incredible flexibility with respect to how it can artistically transform your image with the Winslow watercolor effect, the Sculpture contrast-pattern effect and the Plaid 1-3 textured effects. The bundled LucisArt 3 ED/SE is a powerful combination and the best replacement for LucisArt 2. LucisArt 3 SE is only sold bundled with LucisArt 3 ED. It is not sold separately.

Click here for Macintosh LucisArt 3 Technical support.

Windows Photoshop CS6 Installation Information: Most customers have experienced a problem with installation. The issue is very simple to fix. Lucis software installs into the Filters folder which is under the Plug-ins folder in Photoshop. (My LucisArt and Lucis Pro software has been installed into the Filters folder since 1999.) For some reason, most CS6 installations do not have a Filters folder. So as you install LucisArt 3 Photoshop CS6 comes up as an option but then the installer cannot find the Filters folder and the installation fails. This is just an issue with the installer. The LucisArt 3 plug-in works if it is installed into the Filters folder or the Plug-ins folder.

There are two workarounds. I recommend solution #1 because then the Filters folder is there in case you need to reinstall Lucis Pro 6.

1) Install LucisArt 3 into a Filters folder you create: Make sure Photoshop CS6 is off. Navigate to the Plug-ins folder in CS6 and if you do not see a Filters folder create one. Then install LucisArt 3 as normal.

2) Install LucisArt 3 into the Plug-ins folder: Make sure CS6 is off. Then during the installation do not select CS6 even if it shows up as an option. Select "Other." When you select "Other" you must tell the installer where to put the LucisArt 3 plug-in. So navigate to the Plug-ins folder in CS6. Just select the Plug-ins folder and continue with the installation.

Please visit the Usage Tips page to see how to replicate LucisArt 2 effects using LucisArt 3. LucisArt 2 effects may also be replicated using Lucis Pro 6.0 (click here for more information).

Memory Management. LucisArt 3 image processing is an extremely memory-intensive process. Please set your Photoshop preferences so Photoshop can access 70% of the available RAM. Please make sure that all other Photoshop applications and any applications using RAM are off when using LucisArt 3. If you have 4 GB of RAM or more you should be able to process 250 MB images (CS3) to 350 MB images (CS4x64) without using memory tiling. With memory tiling images up to 4 GB can be processed by dividing the image into sections or tiles, processing each tile separately, and then reassembling the tiles into the final image. Please click here to learn more about LucisArt memory management and how to troubleshoot "Not enough RAM" errors.

IMPORTANT: As you use Photoshop the RAM Photoshop accesses becomes fragmented. So if you have been using LucisArt 3 with no problem and then at some point get a “need to tile message” it means the RAM is fragmented. To defrag the RAM select Edit | Purge | All. Or you can restart Photoshop.

FAQs

How do I install LucisArt 3?

What technical support comes with my LucisArt 3 purchase?

How do I back up my purchase of the downloadable LucisArt 3?

On how many computers may I install LucisArt 3?

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

How do I move my LucisArt 3 preset information to a new computer or back it up?

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

How do I upgrade from LucisArt 2 to LucisArt 3?

How do I upgrade from LucisArt3 to Lucis Pro 6.0?

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

How do I install LucisArt 3?

LucisArt 3 is sold as downloadable zip software that must be unzipped and then installed. Click here for detailed instructions.

What technical support comes with my LucisArt 3 purchase?

Six months of phone and e-mail support are included with your purchase of LucisArt 3. Please see the Product Return and Refund policy for more information.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0.

How do I back up my purchase of the downloadable LucisArt 3?

To back up your LucisArt 3 software copy the LucisArt setup.exe file to a CD or DVD and put with it a printed copy of the e-mail with the serial number and installation instructions. Then you will have the installation instructions, the software, and LucisArt serial number so you will be able to reinstall LucisArt should you need to, even in the event of a computer crash. For more detailed instructions please click here.

On how many computers may I legally install LucisArt 3?

You may install LucisArt 3 on one desktop and one laptop computer for your use only. Only one copy of LucisArt 3 may be used at one time. Please read the End User License Agreement for more information.

What happens if I need to reinstall LucisArt 3 and I have lost my back up copy or my DVD?

If you buy the LucisArt 3 downloadable software you must back it up so you can reinstall the software without assistance from ICT. Technical support will be available for purchase should you lose your backup copy of LucisArt 3 after your free technical support period has expired.

ICT is not responsible for providing technical support for LucisArt 3 software purchased from another vendor. Please contact that vendor for technical support.

How do I move my LucisArt 3 preset information to a new computer or back it up?

The LucisArt 3 presets are saved in a preset file named com.lucis.LucisArt3ED.xml for LucisArt 3 ED and com.lucis.LucisArt3SE.xml for LucisArt 3 SE. So if you own LucisArt 3 ED you will have one preset file. If you own LucisArt 3 ED/SE you will have two preset files. On Windows, the preset files are in the user’s Application Data folder. So on Vista or Windows 7, the preset files will be at C:\Users\<username>\AppData\Roaming\Lucis. On Windows XP the preset files will be at C:\Documents and Settings\<username>\Application Data\Lucis.

You can simply copy the preset files and move them to the same place on another computer, and the next time you open LucisArt 3 they will be read. If you uninstall and reinstall LucisArt 3 on a computer the preset files remain and the reinstalled LucisArt 3 software will access them.

If you have important presets you should back up the preset files by copying it to a CD or DVD.

If I buy LucisArt 3 or Lucis Pro 6.0 can I still use my copy of LucisArt 2?

LucisArt 3 and Lucis Pro 6 do not overwrite LucisArt 2. So in the pull down menu under “filter” you will see the word Lucis. Select that and then you will be able to choose whichever version of the LucisArt and Lucis Pro 6.0 software you have installed.

How do I upgrade from LucisArt 2 to LucisArt 3?

There is no upgrade. LucisArt 2 has been obsolete since May 2008. All discounts for lucisArt 2 owners have expired. You have to buy the LucisArt 3 software.

How do I upgrade from LucisArt 3 to Lucis Pro 6.0?

You get a discount if you buy Lucis Pro 6 and you already own LucisArt 3 ED or LucisArt 3 ED/SE. Details are posted on the Lucis Pro online store.

If I buy LucisArt 3 ED can I upgrade later and get LucisArt 3 SE?

No. The only upgrade available is from LucisArt 3 ED to Lucis Pro 6.0.